Cut Through Complex IT Infrastructures & Services
IT Services Providers are moving fast. The number and complexity of IT assets are growing by the minute. So are the myriads of interdependencies, operational specifications, security and compliance requirements. As a result ITIL processes become complex, cumbersome and costly. All the while customers demand undisrupted availability, automated IT Services configuration and reliable data protection.
If your organization has multiple CMDBs or ITSM systems and is struggling with automation, you are likely experiencing configuration conflicts and data quality issues. Consolidating into a central single source of truth does not resolve existing conflicts.
Our ITSM ontologies disambiguate and harmonize data from across these sources. They standardize the representation of rules and constraints into an integrated and seamless model that drives ITSM automation or can be used for the consolidation of ITSM Systems.
IDENTIFYIT Assets & Their Interdependencies
EnsureHigh Performance & Cost Efficiency
AutomateITIL Processes
IT Service Management Automation Needs A Unified View On Assets
Streamline Your IT Service Management Automation
Identify IT Assets & Their Interdependencies
Centralize and unify your ITSM business objects (i.e. hardware, networks, software). Establish a detailed asset inventory for ISO 27001 and ISO 9001 complaince. Centrally manage data of disparate systems, and add context information on e.g. staff skills, users and legal issues. Ensure data protection through role-based data access across all systems.
Ensure High Performance & Cost Efficiency
Visualize your myriad of IT devices on a central map and link them with performance, configuration and property data. Build your IT workbench to enable IT Service Management Automation on-demand. Add or merge devices, networks, systems, infrastructures and staff. Automate logical request, completeness checks and quality assurance workflows.
Automate ITIL Processes
Use the central ITSM ontology to establish easy-to-execute language and semantics for the seamless coorporation between all departments involved in IT Service Management automation processes. Reduce integration efforts of heterogeneous source systems by an order of magnitude. Optimize payload and costs by discerning between critical and non-critical data traffic.
