Complex Product Data Management
Ever tried to repair an old machine with new parts?
This was the global challenge faced by an industrial conglomerate in maintaining its customers' automation infrastructure. With machinery often dating back decades, different versions and upgrades of components, new item codes and changing suppliers had resulted in more than 500,000 products to be maintained in just one line-of-business.
Changing documentation and storage concepts for product data had intensified this needle in the haystack situation. Product management, key account managers and wholesalers faced difficulties in finding compatible components for maintenance and upgrade services. The existing product data management system of disparate relational files and applications had reach the end of the line.
- 98 % REDUCTIONOf Search Time
- 100 % SELF-SERVICEVia Web Interface
- 100 % SCALABLEFor Future Projects
Challenge: Finding The Needle In The Haystack
Solution: Global Linking of 500,000+ Product Specs
Using eccenca Corporate Memory the different data sources of more than 500,000 products and their descriptions were integrated in knowledge graphs. Each knowledge graph links data of a logical domain from different sources that can be automatically updated at defined intervals. Additionally, expert knowledge and metadata on machines and spare parts were added to profit from and share best practices. To browse the data landscape in its entirety the knowledge graphs can further be integrated into one overall „super graph“.
This intelligent update of the product data management system allows key account managers, wholesalers, installers and service technicians to compare all products on-the-fly via a simple web shop interfaces. Components can be searched by their specific attributes ensuring compatibility with older generations or outphased components. This reduces search time and increased findability by about 98 % leading to a significant minimization of downtimes in their own plants as well as client plants.
Results: Delivering The Right Products On Time
- Enabling comparibility of specifications for 500,000 components
- Enabling search for compatible spare parts for outdated machinery
- Integrating data of compatible products from competitors