Complex Product Data Management
Ever tried to repair an old machine with new parts?
This was the global challenge faced by an industrial conglomerate in maintaining its customers' automation infrastructure. With machinery often dating back decades, different versions and upgrades of components, new item codes and changing suppliers had resulted in more than 500,000 products to be maintained in just one line-of-business.
Changing documentation and storage concepts for product data had intensified this needle in the haystack situation. Product management, key account managers and wholesalers faced difficulties in finding compatible components for maintenance and upgrade services. The existing product data management system of disparate relational files and applications had reach the end of the line.
- 98 % REDUCTIONOf Search Time
- 100 % SELF-SERVICEVia Web Interface
- 100 % SCALABLEFor Future Projects